Corporate responsibility in implementing CSR during the Covid-19 pandemic

Authors

  • Erytatina Sukmawanti Universitas Ahmad Dahlan

DOI:

https://doi.org/10.12928/commicast.v3i2.5938

Keywords:

Corporate Social Responsibility , Covid-19 , Economic

Abstract

Corporate social responsibility (CSR) is a form of the company’s concern for the company’s environment through various activities carried out in the context of conservation, development participation, and various other social responsibilities. This study aims to determine the CSR challenge program and how the solutions that PT. SHRAP Electronics  Indonesia do to solve these challenges. The type of research used is descriptive qualitative research, namely qualitative research that describes in detail the portrait of the actual conditions that occurred. Where to explain these conditions using interactive analysis Miles and Huberman. Data collection techniques with in-depth interviews, direct observation and literature study. Interviews were conducted with Research Informants as parties who understand and understand the process of implementing CSR programs that are implemented. The results of this study indicate that the CSR program of PT. SHARP Electronics Indonesia has a positive and significant impact on participation in providing social response programs in the midst of the COVID-19 pandemic so as to create a positive corporate image.

References

Agusti, R., & Dwi, A. (2021). Analisis media relations dinas Kominfo kabupaten Ponorogo ( studi tentang kesesuaian isi press release pemberitaan Covid-19 di Ponorogo pada media. September, 133–138. https://doi.org/10.12928/commicast.v

Akhyani, I. (2020). Integrated marketing communication “Gadis modis” sebagai usaha mikro kecil dan menengah dalam meningkatkan loyalitas konsumen. COMMICAST, 1(1), 10. https://doi.org/10.12928/commicast.v1i1.2411

Alshaketheep, K. M. K. I., Salah, A. A., Alomari, K. M., Khaled, A. S. D., & Jray, A. A. A. (2020). Digital marketing during COVID 19: Consumer’s perspective. WSEAS Transactions on Business and Economics, 17. https://doi.org/10.37394/23207.2020.17.81

Ardiyanto, T. Y., & Pogo, T. (2020). EFFECT OF MOTIVATION, WORK DISCIPLINE AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE PT SHARP ELECTRONICS INDONESIA (DIVISION CUSTOMER SATISFACTION). International Journal of Engineering Technologies and Management Research, 6(7). https://doi.org/10.29121/ijetmr.v6.i7.2019.418

Baloch, Q. B., Maher, S., Iqbal, N., Shah, S. N., Sheeraz, M., Raheem, F., & Khan, K. I. (2021). Role of organizational environment in sustained organizational economic performance. Business Process Management Journal. https://doi.org/10.1108/BPMJ-02-2021-0084

David, F. R. (2017). Strategic Management: A Competitve Advantage Approach. In Pearson Education Limited (Vol. 1).

Dewi, W. A. F. (2020). Dampak COVID-19 terhadap Implementasi Pembelajaran Daring di Sekolah Dasar. EDUKATIF : JURNAL ILMU PENDIDIKAN. https://doi.org/10.31004/edukatif.v2i1.89

Fadillah, D., & Zhenglin, L. (2020). Media power in Indonesia; oligarch, citizens and the digital revolutions: by Ross Tapsell, Lanham, MD, Rowman & Littlefield, 2018, 208 pp., $120 (paperback), ISBN: 9781786600363. Asian Journal of Communication, 30(5). https://doi.org/10.1080/01292986.2020.1808690

Fitriyani, I., Sudiyarti, N., & Nur Fietroh, M. (2020). STRATEGI MANAJEMEN BISNIS PASCA PANDEMI COVID-19. Indonesian Journal of Social Sciences AndHumanities, 1(3).

Floreddu, P. B., & Cabiddu, F. (2016). Social media communication strategies. Journal of Services Marketing. https://doi.org/10.1108/JSM-01-2015-0036

Freudenreich, B., Lüdeke-Freund, F., & Schaltegger, S. (2020). A Stakeholder Theory Perspective on Business Models: Value Creation for Sustainability. Journal of Business Ethics, 166(1). https://doi.org/10.1007/s10551-019-04112-z

Goh, E., Nuechterlein, D. E., Murphy, A. M., Tri Andika, M., Nur Aisyah, A., Indonesia, P., Prakash, A., Isono, I., Vaughn, B., Katsumata, H., Murphy, A. M., Korea, S., Hamilton-hart, N., Mcrae, D., Percival, B., Gill, B., Goh, E., & Huang, C.-H. (2015). Indonesia : Balancing the United States and China , Aiming for Independence. Emerging US Security Partnership in South-East Asia, 2(3).

Hossain, M. M., Tasnim, S., Sultana, A., Faizah, F., Mazumder, H., Zou, L., McKyer, E. L. J., Ahmed, H. U., & Ma, P. (2020). Epidemiology of mental health problems in COVID-19: A review. In F1000Research. https://doi.org/10.12688/f1000research.24457.1

Ihm, J., & Lee, C. J. (2021). Toward More Effective Public Health Interventions during the COVID-19 Pandemic: Suggesting Audience Segmentation Based on Social and Media Resources. Health Communication, 36(1). https://doi.org/10.1080/10410236.2020.1847450

Ilmy, M. D. (2021). Implementasi Strategi Integrated Marketing Communication Gerai Kopi Di Masa Pandemi Covid-19. Commercium, 4(1).

Kruggel, A., Tiberius, V., & Fabro, M. (2020). Corporate citizenship: Structuring the research field. In Sustainability (Switzerland) (Vol. 12, Issue 13). https://doi.org/10.3390/su12135289

Lestari, P., & Sularso, S. (2020). The COVID-19 impact crisis communication model using gending jawa local wisdom. International Journal of Communication and Society, 2(1), 47–57. https://doi.org/10.31763/ijcs.v2i1.150

Lise Tiasanty, & Sitio, A. (2020). ANALYSIS OF THE EFFECT OF SERVICE QUALITY, PRODUCT QUALITY AND BRAND IMAGE ON CUSTOMER SATISFACTION AND ITS IMPLICATIONS ON CONSUMER LOYALTY PT. SHARP ELECTRONICS INDONESIA (CASE STUDY AT KARAWANG SHARP DIRECT SERVICE STATION). International Journal of Engineering Technologies and Management Research, 6(6). https://doi.org/10.29121/ijetmr.v6.i6.2019.408

Lu, T., & Huh, C. (2020). The Protective Effects of Resilience on COVID-19 Stress. The Journal of Humanities and Social Sciences 21, 11(1). https://doi.org/10.22143/hss21.11.1.21

Miharja, M., Salim, E., Nachrawi, G., Putranto, R. D., & Hendrawan, A. (2021). Implementation of Emergency Public Activity Restrictions (PPKM) in Accordance With Human Rights and Pancasila Principles. BIRCI-Journal, 15.

Napitu, U., Corry, C., & Matondang, K. D. (2020). SOSIALISASI PEMBATASAN PELAKSANAAN KEGIATAN MASYARAKAT (PPKM) MIKRO DI KELURAHAN BAH KAPUL. Community Development Journal : Jurnal Pengabdian Masyarakat, 2(2). https://doi.org/10.31004/cdj.v2i2.1698

Pangestu, P., & Fahma, F. (2019). Implementasi Six Sigma dalam Peningkatan Kualitas Proses Produksi LED TV di PT Sharp Electronics Indonesia. PERFORMA Media Ilmiah Teknik Industri, 17(2). https://doi.org/10.20961/performa.17.2.30178

Pribadi, A., & Nasution, N. (2021). Digital transformation to the sustainability of public relations profession in the era of disruption. Commicast, 2(1), 52. https://doi.org/10.12928/commicast.v2i1.3149

Ruslan, R. (2018). Metode Penelitian Public Relations dan Komunikasi. In Metode Penelitian Public Relations dan Komunikasi.

Shongwe, M. N. (2020). Eswatini’s legislative response to COVID-19: Whither human rights? African Human Rights Law Journal, 20(2). https://doi.org/10.17159/1996-2096/2020/v20n2a3

Sohrabi, C., Alsafi, Z., O’Neill, N., Khan, M., Kerwan, A., Al-Jabir, A., Iosifidis, C., & Agha, R. (2020). World Health Organization declares global emergency: A review of the 2019 novel coronavirus (COVID-19). In International Journal of Surgery. https://doi.org/10.1016/j.ijsu.2020.02.034

Song, Y., Qian, C., & Pickard, S. (2021). Age-related digital divide during the covid-19 pandemic in China. International Journal of Environmental Research and Public Health, 18(21). https://doi.org/10.3390/ijerph182111285

Tiasanty, L., & Sitio, A. (2020). Analysis of the Effect of Service Quality, Product Quality and Brand Image on Customer Satisfaction and Its Implications on Consumer Loyalty. International Journal of Engineering Technologies and Management Research, 6(6).

Wahyudi, D., & Adhani, A. (2021). Public relations campaign strategy PT. Pelindo 1 in socializing the Porting Business. Commicast, 2(1), 71. https://doi.org/10.12928/commicast.v2i1.3151

Wallace, C. L., Wladkowski, S. P., Gibson, A., & White, P. (2020). Grief During the COVID-19 Pandemic: Considerations for Palliative Care Providers. Journal of Pain and Symptom Management. https://doi.org/10.1016/j.jpainsymman.2020.04.012

Wibowo, P. S. (2021). Strategi Komunikasi Pemasaran Sharp Indonesia di Era Pandemi Covid-19 dan Kenormalan Baru. Jurnal Komunikasi Profesional, 5(1). https://doi.org/10.25139/jkp.v5i1.3003

Wicaksono, R. M. T. A. D. (2021). Corporate Social Responsibility in Media Digital During COVID-19 Pandemic. Jurnal ASPIKOM, 6(1). https://doi.org/10.24329/aspikom.v6i1.816

Williamson, O. E. (2019). Transaction-cost economics: The governance of contractual relations. In Corporate Governance: Values, Ethics and Leadership. https://doi.org/10.1086/466942

Xifra, J. (2020). Corporate communication, public relations and reputational risk management in the days of covid-19. Profesional de La Informacion, 29(2). https://doi.org/10.3145/epi.2020.mar.20

Yunida, H. (2021). Pengaruh Ppkm Darurat Dan Protokol Kesehatan 5 M Terhadap Penurunan Covid-19. Journal of InnovationvResearch and Knowledge, 1(4).

Zhaldak, H. (2021). Determination of features of development of modern theories of management. Technology Audit and Production Reserves, 1(4(57)). https://doi.org/10.15587/2706-5448.2021.225380

Zhao, J., Chen, C., & Zhao, L. (2020). The spread characteristics of music videos relating to COVID-19 in China online video platforms. International Journal of Communication and Society, 2(1), 1–11. https://doi.org/10.31763/ijcs.v2i1.94

Downloads

Published

2022-07-27

Issue

Section

Articles