STRATEGIC MANAGEMENT OF MUHAMMADIYAH 12 PAMULANG ELEMENTARY SCHOOL IN IMPROVING SERVICE QUALITY AND EDUCATION GRADUATES

Authors

  • Anis Fauzi Universitas Islam Negeri Sultan Maulana Hasanuddin Banten, Serang, Indonesia
  • Mochamad Mizzudin Universitas Islam Negeri Sultan Maulana Hasanuddin Banten, Serang, Indonesia
  • Nana Suryapermana Universitas Islam Negeri Sultan Maulana Hasanuddin Banten, Serang, Indonesia
  • Ani Lestari Universitas Islam Negeri Sultan Maulana Hasanuddin Banten, Serang, Indonesia

DOI:

https://doi.org/10.12928/ijemi.v2i2.3687

Keywords:

Graduates quality, Service quality, Strategic management

Abstract

Strategic management offers the school to plan a superior strategy to achieve the school's vision and mission. However, in reality, not all schools implement strategic management. So there is a gap between expectations and reality. This study aims to describe the strategic management of SD Muhammadiyah in improving service quality and graduate education. This research is a qualitative study, by taking the object of research in SD Muhammadiyah 12 Pamulang related to superior strategies undertaken by SD Muhammadiyah in improving the quality of services and education graduates. Data collection techniques carried out by observation, interviews, and documentation. Data analysis performed using descriptive methods. The results showed that the strategic management process of SD Muhammadiyah 12 Pamulang in improving service quality and education graduates began with planning through internal and external environmental analysis and the selection, implementation, and evaluation of exemplary strategy implementation

References

Amalia, L., & Anantisari, E. D. A. (2020). Evaluation of 9-Year Compulsory Basic Education Learning Program in Serang Banten. In ICComSET 2019 (pp. 1-10). Tangerang: IOP Publishing. https://doi.org/10.1088/1742-6596/1477/4/042072

Chui, T. B., Ahmad, M. S. bin, Bassim, F. binti A., & Zaimi, N. B. A. (2016). Evaluation of Service Quality of Private Higher Education Using Service Improvement Matrix. Procedia - Social and Behavioral Sciences, 224(6), 132140.

Daft, R. L. (2010). New Era of management. Jakarta: Salemba Empat.

ERDEM, –., & AIKY–RœK, E. (2018). A STUDY ON THE INVESTIGATION OF LEARNING ORGANISATION STRUCTURE AND INSTRUCTIONAL LEADERSHIP IN TERMS OF TEACHERS IN SCHOOL. The Online Journal of New Horizons in Education, 8(4), 11-29.

Fehring, H., & Davies, D. (2014). Quality Assurance in Student-Teacher Education: Australian and UK Perspectives. In Handbook for Teacher Educators (pp. 107-119). Brill Sense.

Irmayani, H., Wardiah, D., & Kristiawan, M. (2018). The Strategy Of SD Pusri In Improving Educational Quality. INTERNATIONAL JOURNAL OF SCIENTIFIC & TECHNOLOGY RESEARCH, 7(7), 113121.

Iskandar. (2013). Metode Penelitian Pendidikan dan Sosial. Jakarta: Referensi.

Khori, A. (2016). Manajemen Strategik dan Mutu Pendidikan Islam. Manageria: Jurnal Manajemen Pendidikan Islam, I(1), 76-99.

Kim, H., & Lee, Y. (2020). A structural model of customer relationship management (CRM) strategies, rapport, and learner intentions in lifelong education. Asia Pacific Education Review, 21, 39-48.

Margono, S. (2010). Metodologi Penelitian Pendidikan. Jakarta: Rineka Cipta.

Metrovi, D. (2017). SERVICE QUALITY, STUDENTS ' SATISFACTION AND BEHAVIOURAL INTENTIONS IN STEM AND. Interdisciplinary Description of Complex Systems, 15(1), 6-77. https://doi.org/10.7906/indecs.15.1.5

Mutiara, D., & Koesmawan, M. (2020). Asian Journal of Contemporary Education STRATEGIC MANAGEMENT IN ACHIEVING SERVICE STANDARDS AT THE CENTER FOR COMMUNITY LEARNING ACTIVITIES ( PKBM ) Keyword s. Asian Journal of Contemporary Education, 4(1), 57-68. https://doi.org/10.18488/journal.137.2020.41.57.68

Robinshon, S. P., & Coulter, M. (2010). Manajemen (8th ed.). Jakarta: Salemba Empat.

Rosa, A. T. R., & Mujiarto. (2020). Teacher Development Potential ( Creativity and Innovation ) Education Management in Engineering Training, Coaching and Writing Works through Scientific Knowledge Intensive Knowledge Based on Web Research in the Industrial Revolution and Society. International Journal of Higher Education, 9(4), 161-168. https://doi.org/10.5430/ijhe.v9n4p161

Siagian, S. P. (2012). Manajemen Strategik (X). Jakarta: PT Bumi Aksara.

Siagian, S. P. (2018). Manajemen Stratejik. Jakarta: Bumi Aksara.

Sugiyono. (2014). Metode Penelitian Pendidikan (Pendekatan Kuantitatif, Kualitatif, dan R&D). Bandung: Alfabeta.

Susanto, A. (2016). Manajemen Peningkatan Kinerja Guru. Jakarta: Kencana.

Teeroovengadum, V., Kamalanabhan, T. J., & Seebaluck, A. K. (2016). Measuring service quality in higher education: Development of a hierarchical model (HESQUAL). Quality Assurance in Education, 24(2).

Udaya, J., Yunia, L., & Anggrahini, D. (2013). Manajemen Stratejik. Yogyakarta: Graha Ilmu.

Downloads

Published

2021-05-20

How to Cite

Fauzi, A., Mizzudin, M., Suryapermana, N., & Lestari, A. (2021). STRATEGIC MANAGEMENT OF MUHAMMADIYAH 12 PAMULANG ELEMENTARY SCHOOL IN IMPROVING SERVICE QUALITY AND EDUCATION GRADUATES. International Journal of Educational Management and Innovation, 2(2), 213–227. https://doi.org/10.12928/ijemi.v2i2.3687

Issue

Vol. 2 No. 2 (2021)

Section

Articles

License

Copyright (c) 2021 Univesitas Ahmad Dahlan

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

The copyright to this article is transferred to Universitas Ahmad Dahlan (UAD) if and when the article is accepted for publication. The undersigned hereby transfers any rights in and to the paper including without limitation all copyrights to UAD. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is identified as to its source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.

We declare that:

This paper has not been published in the same form elsewhere.
It will not be submitted anywhere else for publication before acceptance/rejection by this Journal.
Copyright permission is obtained for materials published elsewhere and which require this permission for reproduction.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above-mentioned paper in whole to UAD. The copyright transfer covers the exclusive right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online), or any other reproductions of similar nature.

The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s) where applicable. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.

Retained Rights/Terms and Conditions

Authors retain all proprietary rights in any process, procedure, or article of manufacture described in the Work.
Authors may reproduce or authorize others to reproduce the Work or derivative works for the authors' personal use or for company use, provided that the source and the UAD copyright notice are indicated, the copies are not used in any way that implies UAD endorsement of a product or service of any employer, and the copies themselves are not offered for sale.
Although authors are permitted to re-use all or portions of the Work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.