The mediating role of employee engagement on factors affecting employee performance
DOI:
https://doi.org/10.12928/fokus.v13i2.8405Abstract
Employee performance is an essential aspect in determining the success of a company. Therefore, it is crucial to understand the factors influencing employee performance in the retail industry. This study aims to analyze the effect of talent management, knowledge management, and job satisfaction on employee performance, which is mediated by employee engagement. This research targets the population of employees working in the Kota Batam retail industry, which involves 270 respondents. Data for this study were collected using distributing questionnaires and processed using Partial Least Squares. This study found that employee engagement positively affects talent management, knowledge management, and job satisfaction. The other direct effect is that talent management and job satisfaction positively affect employee performance, but knowledge management has no effect. Talent management and job satisfaction mediated by employee engagement positively affect employee performance.
References
Ahyar, H., Andriani, H., Sukmana, D. J., Hardani, S. P., MS, N. H. A., GC, B., ... & Ustiawaty, J. (2020). Buku Metode Penelitian Kualitatif & Kuantitatif. CV. Pustaka Ilmu Group.
Aina, R. Al, & Atan, T. (2020). The Impact of Implementing Talent Management Practices On Sustainable Organizational Performance. Sustainability (Switzerland), 12(20). https://doi.org/10.3390/su12208372
Al Maqbali, M. A. (2015). Factors That Influence Nurses’ Job Satisfaction: A Literature Review. Nursing Management, 22(2). https://doi.org/10.7748/nm.22.2.30.e1297
Ariawan, J. (2022). The Effect of Talent Management and Employee Retention on Employee Performance with Knowledge Management as a Mediator for Minimarket Employees in Jakarta. Literatus, 4(1), 272-282. https://doi.org/10.37010/lit.v4i1.778
Bagram, M. M. M., Ali, H., & Ali, N. (2022). Impact of Knowledge Management Information System on Organizational Productivity through Employee Engagement: An Empirical Evidence from IT Industry. Technical Journal, University of Engineering and Technology, 27(02), 52-59. Retrieved from https://tj.uettaxila.edu.pk/index.php/technical-journal/article/view/1691
Bandura, A. (1999). Social Cognitive Theory of Personality. Handbook of Personality, 2, 154–96.
Efendi, S., & Dwijayanda, G. (2021). Employee Placement Effect, Knowledge Management, and Organizational Culture on Employee Performance with Motivation as Intervening (Research of The Jabodetabek Transportation Management Agency of The Ministry of Transportation). International Journal of Economics, Business and Accounting Research, 5(3).
Farooq, R. (2018). A Conceptual Model of Knowledge Sharing. International Journal of Innovation Science, 10(2). https://doi.org/10.1108/IJIS-09-2017-0087
Goestjahjanti, S. F., Novitasari, D., Hutagalung, D., Asbari, M., & Supono, J. (2020). Impact of Talent Management, Authentic Leadership and Employee Engagement on Job Satisfaction: Evidence From South East Asian Industries. Journal of Critical Reviews, 7(19).
Hair, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing Measurement Model Quality In PLS-SEM Using Confirmatory Composite Analysis. Journal of Business Research, 109. https://doi.org/10.1016/j.jbusres.2019.11.069
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage, 165.
Har, L. L., Rashid, U. K., Chuan, L. Te, Sen, S. C., & Xia, L. Y. (2022). Revolution of Retail Industry: From Perspective of Retail 1.0 to 4.0. Procedia Computer Science, 200. https://doi.org/10.1016/j.procs.2022.01.362
Hasbi, A., Ab, A., & Muhamad. (2020). Pengaruh Knowledge Management terhadap Sustainable Livelihood. Jurnal Kawistara, 10, 199–220. https://doi.org/10.22146/kawistara.56756
Herminingsih, A. (2020). Transformational Leadership Positive Influence Toward Employee Engagement through Job Satisfaction and Its Effect on Improving Organizational Commitment. Jurnal Manajemen Dan Pemasaran Jasa, 13(2). https://doi.org/10.25105/jmpj.v13i2.6290
Hossen, M. M., Chan, T. J., & Hasan, N. A. M. (2020). Mediating Role of Job Satisfaction On Internal Corporate Social Responsibility Practices and Employee Engagement In Higher Education Sector. Contemporary Management Research, 16(3). https://doi.org/10.7903/CMR.20334
Iskamto, D. (2020). The Role of Leadership and Influence on Employee Performance in the Digital Era. Jurnal Manajemen Bisnis, 17(4). https://doi.org/10.38043/jmb.v17i4.2730
Judge, T. A., Weiss, H. M., Kammeyer-Mueller, J. D., & Hulin, C. L. (2017). Job Attitudes, Satisfaction, And Job Affect: A Century of Continuity and Change. Journal of Applied Psychology, 102(3). https://doi.org/10.1037/apl0000181
Kaldeen, M., Thelijjagoda, S., & Samsudeen, S. N. (2021). The Role of Employee Engagement on Knowledge Management and Worker Productivity: A Case Study in Sri Lanka. The Journal of Asian Finance, Economics and Business, 8(4), 507–515. https://doi.org/10.13106/jafeb.2021.vol8.no4.0507
Kamel, N. (2019). Implementing Talent Management and Its Effect on Employee Engagement And Organizational Performance. Society of Petroleum Engineers - Abu Dhabi International Petroleum Exhibition and Conference 2019, ADIP 2019. https://doi.org/10.2118/197665-MS
Khairina, F., Games, D., & Yulihasri. (2022). The Influence of Talent Management Practices on Employee Performance : The Mediating Role of Employee Engagement and Employee Job Satisfaction (Case Study at PT Bank Negara Indonesia (Persero) Tbk Regional Office 02). Enrichment: Journal of Management, 12(4), 2879–2892. https://doi.org/10.35335/enrichment.v12i4.748
Khairunnisa, Z. A., Bahri, S., & Effendy, S. (2021). Effect of Workload, Compensation, and Motivation on Employee Performance at Madani Medan General Hospital. Journal Budapest International Research and Critics Institute, 4(4). https://doi.org/10.33258/birci.v4i4.3134
Kossyva, D., Theriou, G., Aggelidis, V., & Sarigiannidis, L. (2021). Talent Retention through Employee Engagement, Human Resource, Knowledge and Change Management: A Conceptual Framework. International Journal of Applied Research in Management and Economics, 4(2). https://doi.org/10.33422/ijarme.v4i2.631
Latifah, Y., & Muafi, M. (2021). Examining The Effect of Internal Branding On Employee Performance: Job Satisfaction And Engagement as Mediation Variables. International Journal of Business Ecosystem & Strategy (2687-2293), 3(4). https://doi.org/10.36096/ijbes.v3i4.278
Linggiallo, H. D., Riadi, S. S., Hariyadi, S., & Adhimursandi, D. (2021). The Effect of Predictor Variables On Employee Engagement, Organizational Commitment, and Employee Performance. Management Science Letters. https://doi.org/10.5267/j.msl.2020.8.033
Mantow, H. A. D., & Nilasari, B. M. (2022). The Effect of Knowledge Management on Employee Innovation. Jurnal Manajemen, 26(1), 51–66. https://doi.org/10.36418/jws.v1i6.58
Masduki, & Sopiyan, P. (2021). Peningkatan Kinerja Karyawan Berbasis Talent Management dan Knowledge Management. Coopetition : Jurnal Ilmiah Manajemen, 12(2). https://doi.org/10.32670/coopetition.v12i2.410
Mohammed, A. (2015). The Impact of Talent Management on Employee Engagement, Retention and Value Addition in achieving Organizational Performance. International Journal Of Core Engineering & Management (IJCEM), 1(12).
Nur, E. M., Rahman LUBIS, A., Tabrani, M., & Djalil, M. A. (2021). Effects of Leadership, Employee Engagement and Job Satisfaction on Employee Performance: An Empirical Study in Indonesia. Journal of Asian Finance, 8(6).
Nusannas, I. S., Yuniarsih, T., Sojanah, J., Disman, Mutmainnah, D., Rahayu, M., & Imbari, S. (2020). The Effect of Self-Efficacy and Employee Engagement on Employee Performance in Mediation by Digital Literation. Enrichment: Journal of Management, 11(1), 63–67. https://doi.org/10.35335/enrichment.v11i1, Novembe.29
Onyango, R., Egessa, R. K. W., & Ojera, P. (2022). Knowledge Management And Employee Engagement In The Hospitality Industry. International Journal of Research in Business and Social Science (2147- 4478), 11(6). https://doi.org/10.20525/ijrbs.v11i6.1978
Pancasila, I., Haryono, S., & Sulistyo, B. A. (2020). Effects of Work Motivation And Leadership Toward Work Satisfaction And Employee Performance: Evidence From Indonesia. Journal of Asian Finance, Economics and Business, 7(6). https://doi.org/10.13106/jafeb.2020.vol7.no6.387
Platis, C., Reklitis, P., & Zimeras, S. (2015). Relation between Job Satisfaction and Job Performance in Healthcare Services. Procedia-Social and Behavioral Sciences, 175. https://doi.org/10.1016/j.sbspro.2015.01.1226
Ramadhani, F. E., Harsono, H., & Sunardi, S. (2020). Talent Management dan Knowledge Management terhadap Kinerja Karyawan Dengan Employee Retention Sebagai Variabel Moderator. Jurnal Bisnis Dan Manajemen, 7(2). https://doi.org/10.26905/jbm.v7i2.4648
Raziq, A., & Maulabakhsh, R. (2015). Impact of Working Environment on Job Satisfaction. Procedia Economics and Finance, 23. https://doi.org/10.1016/s2212-5671(15)00524-9
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of Work Motivation And Job Satisfaction On Employee Performance: Mediating Role of Employee Engagement. In Problems and Perspectives in Management, 19(3). https://doi.org/10.21511/ppm.19(3).2021.14
Sabuhari, R., Sudiro, A., Irawanto, D. W., & Rahayu, M. (2020). The Effects of Human Resource Flexibility, Employee Competency, Organizational Culture Adaptation And Job Satisfaction On Employee Performance. Management Science Letters, 10(8). https://doi.org/10.5267/j.msl.2020.1.001
Satata, D. B. M. (2021). Employee Engagement as An Effort to Improve Work Performance: Literature Review. Ilomata International Journal of Social Science, 2(1). https://doi.org/10.52728/ijss.v2i1.152
Sinambela, E. A., Darmawan, D., & Mendrika, V. (2022). Effectiveness of Efforts to Establish Quality Human. Journal of Marketing and Business Research, 2(1). https://doi.org/10.56348/mark.v2i1.43
Sopiah, S., Kurniawan, D. T., Nora, E., & Narmaditya, B. S. (2020). Does Talent Management Affect Employee Performance?: The Moderating Role of Work Engagement. Journal of Asian Finance, Economics and Business, 7(7). https://doi.org/10.13106/jafeb.2020.vol7.no7.335
Srimulyani, V. A. (2020). Talent Management dan Konsekuensinya terhadap Employee Engagement dan Employee Retention. INOBIS: Jurnal Inovasi Bisnis Dan Manajemen Indonesia, 3(4). https://doi.org/10.31842/jurnalinobis.v3i4.157
Sudibjo, N., & Sutarji, T. (2020). The Roles of Job Satisfaction, Well-Being, and Emotional Intelligence In Enhancing The Teachers’ Employee Engagements. Management Science Letters, 10(11). https://doi.org/10.5267/j.msl.2020.4.002
Suhartanto, D., Dean, D., Nansuri, R., & Triyuni, N. N. (2018). The Link Between Tourism Involvement And Service Performance: Evidence From Frontline Retail Employees. Journal of Business Research, 83. https://doi.org/10.1016/j.jbusres.2017.10.039
Sulistyawati, U. S., & Sufriadi, D. (2020). Perceived Organization Support Towards Employee Engagement and The Impact of Employee Job Satisfaction. International Journal of Social Science and Business, 4(4). https://doi.org/10.23887/ijssb.v4i4.28587
Sumarto, L., & Rumaningsih, M. (2021). The Impact of Employee Engagement on Talent Management and Knowledge Management on Employee Performance in The Social Security Administration for Employment at The Main Branch Office in Surakarta. International Journal of Economics, Business and Accounting Research, 5(1).
Thunnissen, M. (2016). Talent Management: For What, How And How Well? An Empirical Exploration of Talent Management In Practice. Employee Relations, 38(1). https://doi.org/10.1108/ER-08-2015-0159
Vorina, A., Simonič, M., & Vlasova, M. (2017). An Analysis of the Relationship Between Job Satisfaction and Employee Engagement. Economic Themes, 55(2). https://doi.org/10.1515/ethemes-2017-0014
Windi, W. N., Ahman, E., & Santoso, B. (2021). Analisis Talent Management Dan Motivasi Kerja Terhadap Kinerja Karyawan. Jurnal Administrasi Bisnis, 7(1), 35–54. https://doi.org/10.31943/investasi.v7i3.136
Yoopetch, C., Nimsai, S., & Kongarchapatara, B. (2021). The Effects of Employee Learning, Knowledge, Benefits, and Satisfaction on Employee Performance and Career Growth in the Hospitality Industry. Sustainability, 13(8). https://doi.org/10.3390/su13084101
Yuniati, E., Soetjipto, B. E., Wardoyo, T., Sudarmiatin, S., & Nikmah, F. (2021). Talent Management And Organizational Performance: The Mediating Role of Employee Engagement. Management Science Letters, 11(9). https://doi.org/10.5267/j.msl.2021.5.007
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Jacelyn Jacelyn, Alden Nelson
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:Â
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).