English Communication Readiness: A Case of Pre-service Flight Attendants in a Private Vocational Higher Education
DOI:
https://doi.org/10.12928/joves.v9i1.11831Keywords:
English communication readiness, English for Specific Purpose(s), ESP, intercultural sensitivityAbstract
Flight attendants play a crucial role in airline operation, being responsible for both delivering hospitality and ensuring safety. Therefore, effective English communication is essential throughout the journey. In Indonesia, where English is a foreign language, this study aims to assess the English communication readiness of pre-service flight attendants during in-flight service. The study was conducted at an aviation college offering a specialized training program for future flight attendants. All enrolled pre-service flight attendants participated in three steps of assessments: (1) English proficiency test, (2) an English interview test, and (3) intercultural sensitivity scale test (ISS). The result of the first test shows that 86% of the pre-service flight attendants were classified as novice English learners. Furthermore, a mere 31% of participants surpassed the moderate threshold in showcasing their English-speaking abilities during in-flight service. Merely 10% showed a high level of sensitivity while engaging with passengers from other countries. Ultimately, approximately 26% of them have the necessary English communication skills to effectively assist passengers throughout the flight. Therefore, this study proposes several implications. Firstly, English training for pre-service flight attendants should prioritize the practical aspects of in-flight services to passengers. Secondly, it should equip pre-service flight attendants with the necessary interpersonal skills to effectively interact with foreign passengers. Lastly, there is a need to enhance vocabulary proficiency in areas related to in-flight service, emergency situations, and safety.
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