PLANNING AND IMPLEMENTING TOTAL QUALITY MANAGEMENT IN EDUCATION: THE CASE OF CYPRUS
DOI:
https://doi.org/10.12928/ijemi.v2i1.2627Keywords:
Application, Education, Evaluation, Planning, Total Quality ManagementAbstract
The transition of TQM from the business field in education started in 1994 to strengthen the humanistic nature of education and improve quality service with the full participation of all involved. Cyprus recognized as a country with highly developed education services and qualitative characteristics that are easily identifiable. However, no studies are published yet concerning the implementation of TQM in Cyprus. The purpose is to examine the design and implementation of TQM at primary and secondary school settings in Cyprus and create a reference point of collecting all partial findings of TQM implementation in Cypriot education. A systematic recording of research included the design and implementation of TQM in education settings using ten electronic databases and keywords including education, TQM and the six factors determining the quality of TQM services. The research included peer-reviewed articles, doctoral theses, and conference abstracts during the last 20 years, leading to future TQM implementation conclusions. Cyprus nowadays focuses on the overall evaluation and implementation of TQM through innovation and quality improvement in education, differentiated and virtual teaching, adapted learning and inclusion of students with disabilities, and hiring new teaching staff that will implement a holistic approach of promoting TQM within school settings.
References
Anderson, W. (1999). Communities in a World of Open Systems. Futures, 31, 457 - 463.https://doi.org/10.1016/S0016-3287(99)00005-1.
Charalambous, K., & Karagiorgi, Y. (2006). Information and Communications Technology in-service training for teachers: Cyprus in perspective. Technology, Pedagogy and Education, 11(2), 197-215.
Committee on Educational Reform. (, 2004). Democratic and Humanistic Education in the European State. Lefkosia: Government Printing Office.
Creemers, B. P., & Kyriakides, L. (2010). Explaining stability and changes in school effectiveness by looking at changes in the functioning of school factors. School Effectiveness and School Improvement,21(4), 409-427.
Dahlgaard, J. J., Dahlgaard-Park, S. M., & Chen, C. K. (2015). Quality excellence in Taiwan: theories and practices. Total Quality Management & Business Excellence, 1-2. https://doi.org/10.1080/14783363.2014.991205.
Dimitriou, D. (2010, June, 4-5). Comparing the self-assessment mechanisms of the school unit in relation to the improvement of its effectiveness in Cyprus: Prospects for the utilization of the
Dynamic Model of Educational Efficiency. 11th Congress of the Cyprus Pedagogical Society, Cyprus [in Greek].
Dimitriou, P., & Ftiaka, E. (2012, June 8-9). Financial Expenditures and Population of the Special Schools of Cyprus during the period 1990-2010: A quantitative and qualitative investigation.12th Congress of the Cyprus Pedagogical Society, Cyprus[in Greek].
EFQM. (1988, September 15). European Foundation for Quality Management.http://www.efqm.org/.
Ftiaka, E. (2010). Unified Education: One Education for All in a Democratic and Human School. Cyprus Pedagogical Institute: Nicosia [in Greek].
Georgiou, Μ. (2015). Features of effective educational systems. Doctoral thesis. University of Cyprus [in Greek].
Hammond, L. (2000). Futures of Teaching in American Education. Journal of Educational Change, 1, 353-373.
Iakovou - Charalambous, M & Ftiaka, E. (2012, June 8-9). Individualized Curriculum in Secondary Education: Respect for Diversity and Student Preferences or Obstruction?12th Congress of the Cyprus Pedagogical Society, Cyprus [in Greek].
Kettunen, J. (2012). External and internal quality audits in higher education. The TQM Journal, 24(6), 518-528.
Kokkinos, M. K., & Panayiotou, G. (2002). Disturbed behaviour, bullying experience and victimization among juveniles. In M. K. Kokkinos (Ed.), Aggression: proceedings of the 4th Cyprus psychology conference. Nicosia: Cyprus Psychologists' Association.
Konidari, V., & Abernot, Y. (2006). From TQM to learning organization. Another way for quality management in educational institutions. International Journal of Quality & Reliability Management, 23(1), 8-26.
Konstantinidis, P. (2012, June 8-9). The views of future primary school teachers on the Sport Education model. 12th Congress of the Cyprus Pedagogical Society, Cyprus [in Greek].
Koutouzis, M. (1999). General principles of management, tourism legislation and organization of employers and collective bodies.Patra: Hellenic Open University [in Greek].
Liasidou A. (2012, June 8-9). The revival of the discourse around values in the era of the crisis of capitalism: The re-examination of the role of the school in the context of inclusive education. 12th Congress of the Cyprus Pedagogical Society, Cyprus [in Greek].
Michaelidou, Α. (2010). The future of the Evaluation of Programs in the Cyprus Educational System. In P. Passiardi (Ed.), Evaluation of programs and staff in education. Nicosia: the Open University of Cyprus [in Greek].
Michail, K., Savvidis, I., Stylianidis, M., Tsiakkiros, A., & Pasiardis, P. (2003). Evaluating Educational Officials: A New Approach. Pedagogical Review, 36, 60-81 [in Greek].
Orphanos, S (2010, June, 4-5). The practices of the effective teacher in Cyprus. 11th Congress of the Cyprus Pedagogical Society, Cyprus [in Greek].
Page, D. (2008). Systematic literature searching and the bibliographic database haystack. The Electronic Journal of Business Research Methods, 6(2), 171-180.
Papavasiliou, X. V., Andreou-Filimi, A., Dimitriou, D., Mavrikiou,P & Konstantopoulos, A. (2006, September, 28-30). Juvenile delinquency trends in early and middle adolescence by school pupils in Cyprus. 18th Panhellenic Conference, Child, Health and Culture, Greek Association of Social Pediatrics and Health Promotion, Crete, Greece.
Papaioannou, D., Sutton, A., Carroll, C., Booth, A., & Wong, R. (2010). Literature searching for social science systematic reviews: consideration of a range of search techniques. Health Information & Libraries Journal, 27(2), 114-122.
Papantoniou-Zorpa, S., & Christofidou,E. (2012, June 8-9). A proposal for the internal evaluation of the school unit. 12thCongress of the Cyprus Pedagogical Society, Cyprus [in Greek].
Perikleous, S., & Symeonidou, S. (2012, June 8-9). The challenge of differentiation in the general classroom: A case study. 12th Congress of the Cyprus Pedagogical Society, Cyprus [in Greek].
Rosa, M. J., & Amaral, A. (2007). A self-assessment of higher education institutions from the perspectives of the EFQM model. In D. F. Westerheijden (Ed.), Quality assurance in higher education: Trends in regulation, translation and transformation (pp. 181-207). Dordrecht: Springer.
Russell, G.,& Holkner, B. (2000). Virtual Schools. Futures, 32, 887-897.
Saiti, A. (2012). Leadership and quality management: An analysis of three key features of the Greek education system.Quality Assurance in Education,20(2), 110-138.
Stensaker, B., Langfeldt, L., Huisman, J., & Westerheijden, D. F. (2011). An in-depth study of the impact of external quality assurance. Assessment and Evaluation in Higher Education, 36(4), 465-478.
Stylianidis, M., and Passiardis, P. (2006, June 2-3). The future Cypriot school until the year 2020: Towards a model of strategic planning and planning in education. 9thCongress of the Cyprus Pedagogical Society, Cyprus [in Greek].
Zavlanos, M. (2003). Total quality in education. Athens: Stamoulis [in Greek].
Zembylas, M., & Vrasidas, C. (2007). Listening for silence in textâ€based, online encounters.Distance Educaducation,28(1), 5-24.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Universitas Ahmad Dahlan
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
The copyright to this article is transferred to Universitas Ahmad Dahlan (UAD) if and when the article is accepted for publication. The undersigned hereby transfers any rights in and to the paper including without limitation all copyrights to UAD. The undersigned hereby represents and warrants that the paper is original and that he/she is the author of the paper, except for material that is identified as to its source, with permission notices from the copyright owners where required. The undersigned represents that he/she has the power and authority to make and execute this assignment.
We declare that:
This paper has not been published in the same form elsewhere.
It will not be submitted anywhere else for publication before acceptance/rejection by this Journal.
Copyright permission is obtained for materials published elsewhere and which require this permission for reproduction.
Furthermore, I/We hereby transfer the unlimited rights of publication of the above-mentioned paper in whole to UAD. The copyright transfer covers the exclusive right to reproduce and distribute the article, including reprints, translations, photographic reproductions, microform, electronic form (offline, online), or any other reproductions of similar nature.
The corresponding author signs for and accepts responsibility for releasing this material on behalf of any and all co-authors. This agreement is to be signed by at least one of the authors who have obtained the assent of the co-author(s) where applicable. After submission of this agreement signed by the corresponding author, changes of authorship or in the order of the authors listed will not be accepted.
Retained Rights/Terms and Conditions
Authors retain all proprietary rights in any process, procedure, or article of manufacture described in the Work.
Authors may reproduce or authorize others to reproduce the Work or derivative works for the authors' personal use or for company use, provided that the source and the UAD copyright notice are indicated, the copies are not used in any way that implies UAD endorsement of a product or service of any employer, and the copies themselves are not offered for sale.
Although authors are permitted to re-use all or portions of the Work in other works, this does not include granting third-party requests for reprinting, republishing, or other types of re-use.