How organizational support enhances organizational citizenship behavior? The mediation role of psychological capital and job satisfaction

Authors

  • Lista Meria Universitas Esa Unggul
  • Mira Kartika Dewi Djunaedi Universitas Esa Unggul
  • Saukani Saukani Universitas Muhammadiyah Pringsewu
  • Naning Putri Utami Southwest Jiaotong University

DOI:

https://doi.org/10.12928/fokus.v15i2.13859

Abstract

The entry of generation Z into the workforce poses new problems in understanding their organizational citizenship behavior, which is affected by the values, expectations, and unique qualities they bring. The complex connection between individual and organizational elements produces a unique ecology where generation Z organizational citizenship behavior thrives, prompting enterprises to modify their strategies. A solid grasp of generation Z organizational citizenship behavior is vital for organizations to optimize their contributions beyond formal responsibilities and increase overall organizational effectiveness. By analyzing the effects of psychological capital, job satisfaction, and organizational support on generation Z workers, this study aims to investigate the factors that affect organizational citizenship behavior. Data was obtained from a survey of 276 respondents randomly selected from various industries in Jakarta, Indonesia. The research data were processed and examined using SEM. The studies revealed that job satisfaction, psychological capital, and organizational support are the primary factors influencing generation Z employees' higher organizational citizenship behavior. Further research on mediation found that psychological capital and job satisfaction mediated the relationship between organizational support and organizational citizenship behavior. This study advances the topic of organizational behavior and management. In this regard, it assists organizations in creating guidelines and policies to enhance organizational citizenship behavior through psychological capital, job satisfaction, and organizational support.

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2025-09-07

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Meria, L., Djunaedi, M. K. D., Saukani, S., & Utami, N. P. (2025). How organizational support enhances organizational citizenship behavior? The mediation role of psychological capital and job satisfaction. Jurnal Fokus Manajemen Bisnis, 15(2), 314–337. https://doi.org/10.12928/fokus.v15i2.13859

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  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).