The impact of techno complexity on work performance through emotional exhaustion

Authors

  • Tiurma Yasinta Universitas Muhammadiyah Semarang
  • Firdaus Firdaus Universitas Muhammadiyah Semarang
  • Zulkifli Nurul Haqq Universitas Muhammadiyah Semarang
  • Pharatt Run Rajamangala University of Technology Krungthep

DOI:

https://doi.org/10.12928/fokus.v14i2.10479

Abstract

Technology has become an integral part of work life, providing significant benefits for increasing productivity and competitiveness. However, the use of technology also carries risks, especially in the form of technostress, namely, the stress that arises from using technology. This study aimed to investigate the impact of technological complexity as a technostress trigger on work performance among employees in micro, small, and medium enterprises in Semarang, Indonesia, with emotional exhaustion as a potential mediator. The sample for this study consisted of 315 micro, small, and medium-sized enterprise workers in various sectors. Data were collected through surveys and analyzed using structural equation modeling and partial least squares. The research results show that technological complexity negatively affects emotional exhaustion, but does not significantly affect work performance. By contrast, emotional exhaustion negatively influenced work performance. However, there is insufficient evidence to support the mediation of emotional exhaustion between technological complexity and workplace performance. These findings emphasize the importance of considering additional factors beyond techno complexity in shaping work performance as well as the importance of organizational support in mitigating the negative impact of techno complexity on employee well-being and performance in micro, small, and medium-sized enterprises.

References

Adhiatma, A., Fachrunnisa, O., Nurhidayati, & Rahayu, T. (2023). Creating digital ecosystem for small and medium enterprises: The role of dynamic capability, agile leadership and change readiness. Journal of Science and Technology Policy Management, 14(5). https://doi.org/10.1108/JSTPM-12-2020-0171

Alonso, F., Esteban, C., Gonzalez-Marin, A., Alfaro, E., & Useche, S. A. (2020). Job stress and emotional exhaustion at work in Spanish workers: Does unhealthy work affect the decision to drive? PLoS ONE, 15(1). https://doi.org/10.1371/journal.pone.0227328

Alshaher, A., Alkhaled, H. R., & Mohammed, M. M. (2023). The impact of adoption of digital innovation dynamics in reduce work exhaustion in SMEs in developing countries: The case of cloud of things services. VINE Journal of Information and Knowledge Management Systems. https://doi.org/10.1108/VJIKMS-03-2022-0096

Bakker, A. B., & Demerouti, E. (2017). Job demands-resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3). https://doi.org/10.1037/ocp0000056

Bianchi, R., Schonfeld, I. S., & Laurent, E. (2015). Is it time to consider the “burnout syndrome” a distinct illness? Frontiers in Public Health, 3. https://doi.org/10.3389/fpubh.2015.00158

Borst, R. T. (2018). Comparing work engagement in people-changing and people-processing service providers: A mediation model with red tape, autonomy, dimensions of psm, and performance. Public Personnel Management, 47(3). https://doi.org/10.1177/0091026018770225

Busch, C., Dreyer, R., & Janneck, M. (2021). Blended recovery and burnout coaching for small-business copreneurs. Consulting Psychology Journal: Practice and Research, 73(1). https://doi.org/10.1037/cpb0000198

Caliskan, S. C., Arikan, S. C., & Saatci, E. Y. (2014). SMEs context of Turkey from the relational perspective of members perfectionism, work family conflict and burnout. International Journal of Business and Social Science, 5(4).

Chang, L. M., Hung, S. Y., & Hung, W. H. (2014). Critical stressors affecting work exhaustion of is employees in SMEs. 35th International Conference on Information Systems “Building a Better World Through Information Systems”, ICIS 2014.

Chen, H., Richard, O. C., Dorian Boncoeur, O., & Ford, D. L. (2020). Work engagement, emotional exhaustion, and counterproductive work behavior. Journal of Business Research, 114. https://doi.org/10.1016/j.jbusres.2020.03.025

De Massis, A., Audretsch, D., Uhlaner, L., & Kammerlander, N. (2018). Innovation with limited resources: Management lessons from the German Mittelstand. Journal of Product Innovation Management, 35(1). https://doi.org/10.1111/jpim.12373

Di Dalmazi, M., Mandolfo, M., Stringhini, C., & Bettiga, D. (2022). Influence of technostress on work engagement and job performance during remote working. International Conference on Human-Computer Interaction, 149–163.

Fernández-Fernández, M., Martínez-Navalón, J. G., Gelashvili, V., & Román, C. P. (2023). The impact of teleworking technostress on satisfaction, anxiety and performance. Heliyon, 9(6). https://doi.org/10.1016/j.heliyon.2023.e17201

Gaudioso, F., Turel, O., & Galimberti, C. (2017). The mediating roles of strain facets and coping strategies in translating techno-stressors into adverse job outcomes. Computers in Human Behavior, 69, 189–196. https://doi.org/10.1016/j.chb.2016.12.041

Hair, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modelling (PLS-SEM). European Business Review, 26(2), 106–121. https://doi.org/10.1108/EBR-10-2013-0128

Hernita, H., Surya, B., Perwira, I., Abubakar, H., & Idris, M. (2021). Economic business sustainability and strengthening human resource capacity based on increasing the productivity of small and medium enterprises (SMES) in Makassar city, Indonesia. Sustainability (Switzerland), 13(6). https://doi.org/10.3390/su13063177

Hur, W. M., Moon, T., & Jun, J. K. (2016). The effect of workplace incivility on service employee creativity: The mediating role of emotional exhaustion and intrinsic motivation. Journal of Services Marketing, 30(3). https://doi.org/10.1108/JSM-10-2014-0342

Kumar, S., & Shazania, S. (2021). The effect of emotional exhaustion towards job performance. Malaysian Journal of Consumer and Family Economics, 27(S1).

La Torre, G., De Leonardis, V., & Chiappetta, M. (2020). Technostress: How does it affect the productivity and life of an individual? Results of an observational study. Public Health, 189. https://doi.org/10.1016/j.puhe.2020.09.013

Ma, J., Ollier-Malaterre, A., & Lu, C. qin. (2021). The impact of techno-stressors on work–life balance: The moderation of job self-efficacy and the mediation of emotional exhaustion. Computers in Human Behavior, 122. https://doi.org/10.1016/j.chb.2021.106811

Macía-Rodríguez, C., Andreu-Ansola, J., Alejandre de Oña, A., Martín-Iglesias, D., Montaño-Martínez, A., & Moreno-Díaz, J. (2023). Burnout syndrome increase during COVID-19 pandemic in attending internal Medicine physicians. Revista Clinica Espanola, 223(5). https://doi.org/10.1016/j.rce.2022.12.009

Marchiori, D. M., Mainardes, E. W., & Rodrigues, R. G. (2019). Do individual characteristics influence the types of technostress reported by workers? International Journal of Human-Computer Interaction, 35(3). https://doi.org/10.1080/10447318.2018.1449713

Nasir, J., Ibrahim, R. M., Sarwar, M. A., Sarwar, B., Al-Rahmi, W. M., Alturise, F., Samed Al-Adwan, A., & Uddin, M. (2022). The effects of transformational leadership, organizational innovation, work stressors, and creativity on employee performance in SMEs. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.772104

Özgür, H. (2020). Relationships between teachers’ technostress, technological pedagogical content knowledge (TPACK), school support and demographic variables: A structural equation modeling. Computers in Human Behavior, 112. https://doi.org/10.1016/j.chb.2020.106468

Park, H. I., & Nam, S. K. (2020). From role conflict to job burnout: A mediation model moderated by mindfulness. The Career Development Quarterly, 68(2), 129–144. https://doi.org/10.1002/cdq.12218

Parker, S. K. (2014). Beyond motivation: Job and work design for development, health, ambidexterity, and more. In Annual Review of Psychology, 65. https://doi.org/10.1146/annurev-psych-010213-115208

Pasini, M., Arenas, A., Brondino, M., Di Marco, D., Duarte, A. P., de Carvalho, C. V., & da Silva, S. (2022). A game-based approach to manage technostress at work. Methodologies and Intelligent Systems for Technology Enhanced Learning, 11th International Conference 11, 85–94.

Riaz, U., & Chaudhry, M. O. (2021). Role of small and medium enterprises (SME) in women empowerment and poverty alleviation in Punjab, Pakistan. International Journal of Agricultural Extension, 9(3). https://doi.org/10.33687/ijae.009.03.3655

Salmela-Aro, K., Rantanen, J., Hyvönen, K., Tilleman, K., & Feldt, T. (2011). Bergen burnout inventory: Reliability and validity among Finnish and Estonian managers. International Archives of Occupational and Environmental Health, 84(6). https://doi.org/10.1007/s00420-010-0594-3

Salo, M., Pirkkalainen, H., & Koskelainen, T. (2019). Technostress and social networking services: Explaining users’ concentration, sleep, identity, and social relation problems. Information Systems Journal, 29(2). https://doi.org/10.1111/isj.12213

Seidler, A., Thinschmidt, M., Deckert, S., Then, F., Hegewald, J., Nieuwenhuijsen, K., & Riedel-Heller, S. G. (2014). The role of psychosocial working conditions on burnout and its core component emotional exhaustion - A systematic review. Journal of Occupational Medicine and Toxicology, 9(1). https://doi.org/10.1186/1745-6673-9-10

Tarafdar, M., Cooper, C. L., & Stich, J. F. (2019). The technostress trifecta - techno eustress, techno distress and design: Theoretical directions and an agenda for research. Information Systems Journal, 29(1). https://doi.org/10.1111/isj.12169

Tarafdar, M., Maier, C., Laumer, S., & Weitzel, T. (2020). Explaining the link between technostress and technology addiction for social networking sites: A study of distraction as a coping behavior. Information Systems Journal, 30(1). https://doi.org/10.1111/isj.12253

Tarafdar, M., Pullins, E. B., & Ragu-Nathan, T. S. (2015). Technostress: Negative effect on performance and possible mitigations. Information Systems Journal, 25(2). https://doi.org/10.1111/isj.12042

Tarafdar, M., Tu, Q., & Ragu-Nathan, T. (2010). Impact of technostress on end-user satisfaction and performance. Journal of Management Information Systems, 27(3). https://doi.org/10.2753/MIS0742-1222270311

Torrès, O., Benzari, A., Fisch, C., Mukerjee, J., Swalhi, A., & Thurik, R. (2022). Risk of burnout in French entrepreneurs during the COVID-19 crisis. Small Business Economics, 58(2). https://doi.org/10.1007/s11187-021-00516-2

Wahl, I., Wolfgruber, D., & Einwiller, S. (2024). Mitigating teleworkers’ perceived technological complexity and work strains through supportive team communication. Corporate Communications, 29(3). https://doi.org/10.1108/CCIJ-05-2023-0061

Ya’acob, N. S., & Aziz, N. (2021). The technostress creator on educators’ job burnout in the virtual learning environment: A pilot study. Global Business & Management Research, 13(4), 306–317.

Yener, S., Arslan, A., & Kilinç, S. (2021). The moderating roles of technological self-efficacy and time management in the technostress and employee performance relationship through burnout. Information Technology and People, 34(7). https://doi.org/10.1108/ITP-09-2019-0462

Downloads

Published

2024-09-03

How to Cite

Yasinta, T., Firdaus, F., Haqq, Z. N., & Run, P. (2024). The impact of techno complexity on work performance through emotional exhaustion. Jurnal Fokus Manajemen Bisnis, 14(2), 164–176. https://doi.org/10.12928/fokus.v14i2.10479

Issue

Section

Articles