SISI GELAP SMARTPHONE: FAKTOR YANG MEMPENGARUHI KETERGANTUNGAN DAN NIAT PEMBELIAN ULANG
DOI:
https://doi.org/10.12928/fokus.v11i2.4601Keywords:
Convenience, Social Influence, Social Need, Dependency, Repurchase IntentionAbstract
In this digital era, smartphones are considered a primary need in everyday life. A person's behavior that reflects the dependence on smartphones is when most of their activities were spent using a smartphone. This study aims to analyze the relationship among variables convenience, social influence, and social need towards the dependence on smartphones. Then, this study analyzed the relationship of dependence on smartphones towards repurchase intention. Respondents of this study were undergraduate students in Yogyakarta who are using smartphones for their daily activities. The analytical technique used in this study was structural equation modeling using LISREL 10.1 software. This study proposed four hypotheses then the result showed that all hypotheses were accepted.References
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Arif, I., Aslam, W., & Ali, M. (2016). Student’s Dependence on Smartphones and Its Effect on Purchasing Behavior. South Asian Journal of Global Business Research, 5(2), 285-302.
Auter, P. J. (2007). Portable Social Groups: Willingness to Communicate, Interpersonal Communication Gratifications, and Cell Phone Use among Young Adults. International Journal Mobile Communications, 5(2), 139-56.
Ball-Rokeach S. J., & Defleur, M. (1989). Theories of Mass Communication. Logman.
Backer, E. (2010). Using Smartphone and Facebook in A Major Assessment: The Student Experience. e-Journal of Business Education & Scholarship of Teaching, 4(1), 19-31.
Chen, Y. F. (2013). Mobile Media Dependency: Private Consumption in Public Spaces. In 8th Media in Transition Conference on Public Media, Private Media.
Chen, L., Yan, Z., Tang, W., Yang, F., Xie, X., & He, J. (2016). Mobile Phone Addiction Levels and Negative Emotions among Chinese Young Adults: The Mediating Role of Interpersonal Problems. Computers in Human behavior, 55, 856-866.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982-1002.
Durak, H. Y. (2019). Investigation of Nomophobia and Smartphone Addiction Predictors among Adolescents in Turkey: Demographic Variables and Academic Performance. The Social Science Journal, 56(4), 492-517.
Gasaymeh, A. M. M., & Waswas, D. M. (2019). The Use of TAM to Investigate University Studen’s Acceptance of The Formal Use of Smartphones for Learning: A Qualitative Approach. International Journal of Technology Enhanced Learning, 11(2), 136-156.
Genova, G. L. (2010). The Anywhere Office = Anywhere Liability. Business Communication Quarterly, 73, 119-126.
Hadi, A. S. (2020). Pengaruh Paparan, Afinitas, dan Ketergantungan terhadap Perilaku Pembelian Ulang Konsumen. Modus Journals, 32(1), 66-79.
Hadi, A. S. (2020). Analisis Faktor Kenyamanan dan Ketergantungan Mahasiswa pada Smartphone yang Mengakibatkan Stress. Jurnal Bisnis Darmajaya, 6(2), 37-47.
Hahn, J. (2010). Information Seeking with Wikipedia on Ipod Touch. Reference Service Rewiew, 38(2), 284-298.
Hahn, K. H., & Kim, J. (2013). Salient Antecedents of Mobile Shopping Intentions: Media Dependency, Fashion/Brand Interest and Peer Influence. Journal of Global Fashion Marketing, 4(4), 225-246.
Hair J. R., Josep F., William C. B., Barry J. B., & Rolphe E. A. (2010). Multivariate Data Analysis Seventh Edition. Pearson Prentice Hall.
Harun, A., Soon, L. T., Kassim, A. W. M., & Sulong, R. S. (2015). Smartphone Dependency and Its Impact on Purchase Behavior. Asian Social Science, 11(26), 196.
Ho, S. S., Liao, Y., & Rosenthal, S. (2015). Applying The Theory of Planned Behavior and Media Dependency Theory: Predictors of Public Pro-Environmental Behavioral Intentions in Singapore. Environmental Communication, 9(1), 77-99.
Hovart, A. T. (1989). Coping with Addiction.
Hudson, A. (2010). Measuring The Impact of Cultural Diversity on Desired Mobile Reference Services. Reference Research Review, 38(2), 1-13.
Jang, K., & Baek, Y. M. (2019). When Information from Public Health Officials is Untrustworthy: The Use of Online News, Interpersonal Networks, and Social Media during The MERS Outbreak in South Korea. Health Communication, 34(9), 991-998.
Jung, J. Y. (2017). Media Dependency Theory. The International Encyclopedia of Media Effects, 1-10.
Keaveney, S. M., & Parthasarathy, M. (2001). Customer Switching Behaviour in Online Services: An Exploratory Study of The Role of Selected Attitudinal, Behavioural, and Demographic Factors. Journal of the Academy of Marketing Science, 29(4), 374-390.
Lee, J., & Choi, Y. (2018). Informed Public Against False Rumor in The Social Media Era: Focusing on Social Media Dependency. Telematics and Informatics, 35(5), 1071-1081.
Lian, L., You, X., Huang, J., & Yang, R. (2016). Who Overuses Smartphones? Roles of Virtues and Parenting Style in Smartphone Addiction among Chinese College Students. Computers in Human Behavior, 65, 92–99.
Lippincott, J. K. (2010). A Mobile Future for Academic Libraries. Reference Services Review, 38(2), 1-20.
Liu, Q., Wu, J., Zhou, Z., & Wang, W. (2020). Parental Technoference and Smartphone Addiction in Chinese Adolescents: The Mediating Role of Social Sensitivity and Loneliness. Children and Youth Services Review, 118, 105434.
Mason, W. A., Conrey, F. D., & Smith, E. R. (2007). Situating Social Influence Processes: Dynamic, Multidirectional Flows of Influence within Social Networks. Personality and Social Psychology Review, 11, 279-300.
Mayasari, I. (2010). Mencermati Perilaku Smarthphone Niacs. Marketing, Edisi Minggu Bisnis Indonesia, pp.13.
Nawi, N. W. M., Alsagoff, S. A., Osman, M. N., & Abdullah, Z. (2020). New Media Use among Youth in Malaysia: A Media Dependency Theory Perspective. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(9), 836-851.
Ognyanova, K., & Ball-Rokeach, S. J. (2015). Political Efficacy on The Internet: A Media System Dependency Approach. In Communication and Information Technologies Annual. Emerald Group Publishing Limited.
Oliver, R. L. (1999). Whence Consumer Loyalty. Journal of Marketing, 63(4), 33-44.
Park, W. K. (2013). The Internet and Media Dependency: Re-examination of Y2K Crisis Phenomena from Media Ecological Perspective. Asian Communication Research, 10(1.2), 52-57.
Pusparisa, Y. (2020). Pengguna Smartphone diperkirakan Mencapai 89% Populasi pada 2025.
Rahim, A., Safin, S. Z., Kheng, L. K., Abas, N., & Ali, S. M. (2016). Factors Influencing Purchasing Intention of Smartphone among University Students. Procedia Economics and Finance, 37, 245-253.
Raskin, R. (2006). Facebook Faces Its Future. Young Consumers, 4(1), 56-58.
Rice-Lincoln, S. (2011). 2012 Promises to Be the Year of Mobile Marketing.
Schiffman L. G., Kanuk, L. L., & Wisenbut, J. (2009). Consumer Behavior. Pearson.
Shokouhyar, S., Siadat, S. H., & Razavi, M. K. (2018). How Social Influence and Personality Affect User’s Social Network Fatigue and Discontinuance Behavior. Aslib Journal of Information Management, 70(4), 344-366.
Statista Research Department. (2020). Pengguna Smartphone diperkirakan Mencapai 89% Populasi pada 2025.
Stephen, K. K., & Davis, J. (2009). The Social Influences on Electronic Multitasking in Organization Meetings. Management Communication Quarterly, 23(1), 63-83.
Suki, N. M. (2013). Student’s Dependence on Smart Phones: The Influence of Social Needs, Social Influences, and Convenience. Campus-Wide Information Systems.
Suki, N. M., & Suki, N. M. (2013). Dependency on Smartphones: An Analysis of Structural Equation Modelling. Jurnal Teknologi (Social Sciences), 62(1), 49–55.
Sundar, S. S., & Limperos, A. M. (2013). Uses and Grats 2.0: New Gratifications for New Media. Journal of Broadcasting & Electronic Media, 57(4), 504-525.
Thamrin, S. D. (2003). Studi Mengenai Proses Adopsi Konsumen Pasca Masa Tayang Iklan Produk Xon-Ce Di Surabaya. Jurnal Sains Pemasaran Indonesia, 2(2), 141-154.
Tian, L., Shi, J., & Yang, Z. (2009). Why Does Half The World’s Population Have A Mobile Phone? An Examiniation of Consumer’s Attitudes to Mobile Phones. Cyber Psychology and Behaviour, 12(5), 513-516.
Tikkanen, I. (2009). Maslow’s Hierarchy and Pupil’s Suggestions for Developing School Meals. Nutrition and Food Science, 39(5), 534-543.
Ting, D. H., Lim, S. F., Patanmacia, T., Low, C. G., & Gay, C. K. (2011). Dependency on Smartphone and The Impact on Purchase Behavior. Young Consumers, 12(3), 193-203.
Towner, T., & Lego Munoz, C. (2016). Boomers Versus Millennials: Online Media Influence on Media Performance and Candidate Evaluations. Social Sciences, 5(4), 56.
Tripathi, V., Shukla, S. M., Saran, P. K., & Kumar, S. (2016). Purchase Intention Towards Eco-Friendly Electronic Products While Incorporating Mediating Influence of Brand Image. IJABER, 14(12), 8335-8348.
Vahabzadeh, S., Duneghe, S. S., & Khachoei, T. A. (2014). A Study of the Factors Influencing Dependency and Its Effect on the Purchase Behavior of the Iranian Consumers of Smartphones. Switzerland Research Park Journal, 103(2), 1120-1132.
Wulandari, R. (2015). Hubungan Antara Kontrol Diri dengan Kecanduan Game Online pada Remaja di Warnet Lorong Cempaka Dalam Kelurahan 26 Ilir Palembang, Jurnal Fakultas Psikologi Universitas Bina Dharma Palembang, 1-15.
Yang, H. C. (2013). Bon Appétit for Apps: Young American Consumer’s Acceptance of Mobile Applications. Journal of Computer Information Systems, 53(3), 85-96.
Zhang, X., & Zhong, Z. J. (2020). Extending Media System Dependency Theory to Informational Media Use and Environmentalism: A Cross-National Study. Telematics and Informatics, 50, 101378.
Arif, I., Aslam, W., & Ali, M. (2016). Student’s Dependence on Smartphones and Its Effect on Purchasing Behavior. South Asian Journal of Global Business Research, 5(2), 285-302.
Auter, P. J. (2007). Portable Social Groups: Willingness to Communicate, Interpersonal Communication Gratifications, and Cell Phone Use among Young Adults. International Journal Mobile Communications, 5(2), 139-56.
Ball-Rokeach S. J., & Defleur, M. (1989). Theories of Mass Communication. Logman.
Backer, E. (2010). Using Smartphone and Facebook in A Major Assessment: The Student Experience. e-Journal of Business Education & Scholarship of Teaching, 4(1), 19-31.
Chen, Y. F. (2013). Mobile Media Dependency: Private Consumption in Public Spaces. In 8th Media in Transition Conference on Public Media, Private Media.
Chen, L., Yan, Z., Tang, W., Yang, F., Xie, X., & He, J. (2016). Mobile Phone Addiction Levels and Negative Emotions among Chinese Young Adults: The Mediating Role of Interpersonal Problems. Computers in Human behavior, 55, 856-866.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User Acceptance of Computer Technology: A Comparison of Two Theoretical Models. Management Science, 35(8), 982-1002.
Durak, H. Y. (2019). Investigation of Nomophobia and Smartphone Addiction Predictors among Adolescents in Turkey: Demographic Variables and Academic Performance. The Social Science Journal, 56(4), 492-517.
Gasaymeh, A. M. M., & Waswas, D. M. (2019). The Use of TAM to Investigate University Studen’s Acceptance of The Formal Use of Smartphones for Learning: A Qualitative Approach. International Journal of Technology Enhanced Learning, 11(2), 136-156.
Genova, G. L. (2010). The Anywhere Office = Anywhere Liability. Business Communication Quarterly, 73, 119-126.
Hadi, A. S. (2020). Pengaruh Paparan, Afinitas, dan Ketergantungan terhadap Perilaku Pembelian Ulang Konsumen. Modus Journals, 32(1), 66-79.
Hadi, A. S. (2020). Analisis Faktor Kenyamanan dan Ketergantungan Mahasiswa pada Smartphone yang Mengakibatkan Stress. Jurnal Bisnis Darmajaya, 6(2), 37-47.
Hahn, J. (2010). Information Seeking with Wikipedia on Ipod Touch. Reference Service Rewiew, 38(2), 284-298.
Hahn, K. H., & Kim, J. (2013). Salient Antecedents of Mobile Shopping Intentions: Media Dependency, Fashion/Brand Interest and Peer Influence. Journal of Global Fashion Marketing, 4(4), 225-246.
Hair J. R., Josep F., William C. B., Barry J. B., & Rolphe E. A. (2010). Multivariate Data Analysis Seventh Edition. Pearson Prentice Hall.
Harun, A., Soon, L. T., Kassim, A. W. M., & Sulong, R. S. (2015). Smartphone Dependency and Its Impact on Purchase Behavior. Asian Social Science, 11(26), 196.
Ho, S. S., Liao, Y., & Rosenthal, S. (2015). Applying The Theory of Planned Behavior and Media Dependency Theory: Predictors of Public Pro-Environmental Behavioral Intentions in Singapore. Environmental Communication, 9(1), 77-99.
Hovart, A. T. (1989). Coping with Addiction.
Hudson, A. (2010). Measuring The Impact of Cultural Diversity on Desired Mobile Reference Services. Reference Research Review, 38(2), 1-13.
Jang, K., & Baek, Y. M. (2019). When Information from Public Health Officials is Untrustworthy: The Use of Online News, Interpersonal Networks, and Social Media during The MERS Outbreak in South Korea. Health Communication, 34(9), 991-998.
Jung, J. Y. (2017). Media Dependency Theory. The International Encyclopedia of Media Effects, 1-10.
Keaveney, S. M., & Parthasarathy, M. (2001). Customer Switching Behaviour in Online Services: An Exploratory Study of The Role of Selected Attitudinal, Behavioural, and Demographic Factors. Journal of the Academy of Marketing Science, 29(4), 374-390.
Lee, J., & Choi, Y. (2018). Informed Public Against False Rumor in The Social Media Era: Focusing on Social Media Dependency. Telematics and Informatics, 35(5), 1071-1081.
Lian, L., You, X., Huang, J., & Yang, R. (2016). Who Overuses Smartphones? Roles of Virtues and Parenting Style in Smartphone Addiction among Chinese College Students. Computers in Human Behavior, 65, 92–99.
Lippincott, J. K. (2010). A Mobile Future for Academic Libraries. Reference Services Review, 38(2), 1-20.
Liu, Q., Wu, J., Zhou, Z., & Wang, W. (2020). Parental Technoference and Smartphone Addiction in Chinese Adolescents: The Mediating Role of Social Sensitivity and Loneliness. Children and Youth Services Review, 118, 105434.
Mason, W. A., Conrey, F. D., & Smith, E. R. (2007). Situating Social Influence Processes: Dynamic, Multidirectional Flows of Influence within Social Networks. Personality and Social Psychology Review, 11, 279-300.
Mayasari, I. (2010). Mencermati Perilaku Smarthphone Niacs. Marketing, Edisi Minggu Bisnis Indonesia, pp.13.
Nawi, N. W. M., Alsagoff, S. A., Osman, M. N., & Abdullah, Z. (2020). New Media Use among Youth in Malaysia: A Media Dependency Theory Perspective. PalArch's Journal of Archaeology of Egypt/Egyptology, 17(9), 836-851.
Ognyanova, K., & Ball-Rokeach, S. J. (2015). Political Efficacy on The Internet: A Media System Dependency Approach. In Communication and Information Technologies Annual. Emerald Group Publishing Limited.
Oliver, R. L. (1999). Whence Consumer Loyalty. Journal of Marketing, 63(4), 33-44.
Park, W. K. (2013). The Internet and Media Dependency: Re-examination of Y2K Crisis Phenomena from Media Ecological Perspective. Asian Communication Research, 10(1.2), 52-57.
Pusparisa, Y. (2020). Pengguna Smartphone diperkirakan Mencapai 89% Populasi pada 2025.
Rahim, A., Safin, S. Z., Kheng, L. K., Abas, N., & Ali, S. M. (2016). Factors Influencing Purchasing Intention of Smartphone among University Students. Procedia Economics and Finance, 37, 245-253.
Raskin, R. (2006). Facebook Faces Its Future. Young Consumers, 4(1), 56-58.
Rice-Lincoln, S. (2011). 2012 Promises to Be the Year of Mobile Marketing.
Schiffman L. G., Kanuk, L. L., & Wisenbut, J. (2009). Consumer Behavior. Pearson.
Shokouhyar, S., Siadat, S. H., & Razavi, M. K. (2018). How Social Influence and Personality Affect User’s Social Network Fatigue and Discontinuance Behavior. Aslib Journal of Information Management, 70(4), 344-366.
Statista Research Department. (2020). Pengguna Smartphone diperkirakan Mencapai 89% Populasi pada 2025.
Stephen, K. K., & Davis, J. (2009). The Social Influences on Electronic Multitasking in Organization Meetings. Management Communication Quarterly, 23(1), 63-83.
Suki, N. M. (2013). Student’s Dependence on Smart Phones: The Influence of Social Needs, Social Influences, and Convenience. Campus-Wide Information Systems.
Suki, N. M., & Suki, N. M. (2013). Dependency on Smartphones: An Analysis of Structural Equation Modelling. Jurnal Teknologi (Social Sciences), 62(1), 49–55.
Sundar, S. S., & Limperos, A. M. (2013). Uses and Grats 2.0: New Gratifications for New Media. Journal of Broadcasting & Electronic Media, 57(4), 504-525.
Thamrin, S. D. (2003). Studi Mengenai Proses Adopsi Konsumen Pasca Masa Tayang Iklan Produk Xon-Ce Di Surabaya. Jurnal Sains Pemasaran Indonesia, 2(2), 141-154.
Tian, L., Shi, J., & Yang, Z. (2009). Why Does Half The World’s Population Have A Mobile Phone? An Examiniation of Consumer’s Attitudes to Mobile Phones. Cyber Psychology and Behaviour, 12(5), 513-516.
Tikkanen, I. (2009). Maslow’s Hierarchy and Pupil’s Suggestions for Developing School Meals. Nutrition and Food Science, 39(5), 534-543.
Ting, D. H., Lim, S. F., Patanmacia, T., Low, C. G., & Gay, C. K. (2011). Dependency on Smartphone and The Impact on Purchase Behavior. Young Consumers, 12(3), 193-203.
Towner, T., & Lego Munoz, C. (2016). Boomers Versus Millennials: Online Media Influence on Media Performance and Candidate Evaluations. Social Sciences, 5(4), 56.
Tripathi, V., Shukla, S. M., Saran, P. K., & Kumar, S. (2016). Purchase Intention Towards Eco-Friendly Electronic Products While Incorporating Mediating Influence of Brand Image. IJABER, 14(12), 8335-8348.
Vahabzadeh, S., Duneghe, S. S., & Khachoei, T. A. (2014). A Study of the Factors Influencing Dependency and Its Effect on the Purchase Behavior of the Iranian Consumers of Smartphones. Switzerland Research Park Journal, 103(2), 1120-1132.
Wulandari, R. (2015). Hubungan Antara Kontrol Diri dengan Kecanduan Game Online pada Remaja di Warnet Lorong Cempaka Dalam Kelurahan 26 Ilir Palembang, Jurnal Fakultas Psikologi Universitas Bina Dharma Palembang, 1-15.
Yang, H. C. (2013). Bon Appétit for Apps: Young American Consumer’s Acceptance of Mobile Applications. Journal of Computer Information Systems, 53(3), 85-96.
Zhang, X., & Zhong, Z. J. (2020). Extending Media System Dependency Theory to Informational Media Use and Environmentalism: A Cross-National Study. Telematics and Informatics, 50, 101378.
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Published
2021-08-16
How to Cite
Hadi, A. S. (2021). SISI GELAP SMARTPHONE: FAKTOR YANG MEMPENGARUHI KETERGANTUNGAN DAN NIAT PEMBELIAN ULANG. Jurnal Fokus Manajemen Bisnis, 11(2), 216–229. https://doi.org/10.12928/fokus.v11i2.4601
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